Certainly! If the item is currently out of stock, you can use our back in stock notification feature. Simply click on the "Notify Me" button, and provide your email address. We'll send you an email as soon as the product is back in stock, ensuring you stay informed and have the opportunity to make your purchase promptly.

To amend your order, please contact us as soon as possible.

Keep in mind that the ability to amend an order may depend on its current status in the processing and shipping workflow. If the order has already been shipped, changes may not be possible, and you may need to consider returning the items once they are delivered. It's always best to contact us promptly to explore your options.

We allow returns and refunds up to 30 days after you have received your products. Please read here for our full returns policy.

Shipping costs will be calculated at checkout.

We offer numerous options for delivery which are calculated based on delivery address and order value.

• DPD (arrives next day*) - free on order over £80*
• Royal Mail Tracked 24 - usually arrives next day
• Royal Mail Tracked 48 - takes 2-3 days to arrive

The Royal Mail Tracked Services are great if you live in the highlands / Northern Island, IOW, IOM etc as we don't need to charge any extra.

We are currently able to take EU orders but only via email and only for orders over £150 (this is due to complications with VAT). Shipping charges start at £12 per box and increase the further you are away from the UK.

Some large items (Fermzilla, Brewzilla) need a box each but smaller items can often be added to these boxes.

For most items there will also be import duty to pay. This is normally quite low - often around 1-3% (Brewzillas are around 2%) but some items are higher - eg Fermzillas are around 6.5%. (so the duty on a £150 fermzilla would be around £9.75 duty). Please ask us if you want any clarification on this. 

How it works:

1/ Email us with your shopping list (a screen shot of your basket is fine).

2/ We will reply with a shipping cost (and import duty estimate).

3/ You confirm that the shipping cost (and import duty) is OK and we will send a custom invoice via email with the UK VAT (tax) removed). Eg a product costing £120 on our website is £100 after VAT is removed)

4/ You click on the invoice and pay through the website, entering your address and other details carefully. In some cases you won't be able to enter a foreign address so please email us if this is the case (with your full address). 

5/ We send the order (it may take longer than our normal UK orders to dispatch).

6/ DPD will contact you before delivery and ask you to pay them the VAT (tax) (as well as the import duty - if applicable) - this is about what we took off the price in the original order invoice. They will also charge a small fee (around £5).

7/ You will get your items - nice and simple - thanks Brexit!

8/ If you have any warranty issues with your products we ask your understanding and we will work together to solve these issues for you.

Note - if delivery is refused or the address is wrongly entered meaning the order can't be delivered and is then sent back to us (at a large expense to us) we will refund your order minus any original shipping charges.